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      PENFED Credit Union

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      Customer Service Representative Interview

      Mar 18, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at PENFED Credit Union in Feb 2023

      Interview

      The interview process was very very good, they reached out and requested information about the job. It was an amazing experience . The recruiter was very friendly and l look forward

      Interview questions [1]

      Question 1

      How do you handle an irate customer
      Answer question

      Other Customer Service Representative Interview Reviews for PENFED Credit Union

      Customer Service Representative Interview

      May 11, 2018
      Anonymous employee
      Arlington, VA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at PENFED Credit Union (Arlington, VA)

      Interview

      It was easy process, drug screening and credit check. As far as the time around time was pretty fast like 1 week . Had a interview over the phone and one in person. The phone interview was just going over position and what they expect asked about 3 questions and then they set up the in person interview

      Interview questions [1]

      Question 1

      Why should we hire you
      1 Answer

      Customer Service Representative Interview

      Oct 4, 2017
      Anonymous employee
      McLean, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at PENFED Credit Union (McLean, VA) in Sep 2017

      Interview

      Applied online, received quick response for phone interview. Interview questions were standard scenario based. Received call back for person to person within two days. Received an offer within 10 days from initial application.

      Interview questions [1]

      Question 1

      Describe a time when you had to deal with a difficult customer?
      1 Answer