I applied online. The process took 1+ week. I interviewed at PaySimple (Denver, CO) in Oct 2016
Interview
The interview process was pretty standard. I had a phone interview and then was brought in for an in-person interview a few days later. The office is really cool and the people were very nice. I first interviewed with a hiring manager and then the manager of the Customer Care department. I was then brought in for a 2nd in-person interview. This part was pretty intense. I was interviewed by three individuals who took turns asking me "tell me about a time when..." type questions. Overall, the process was difficult and I was not given enough feedback by my interviewers about me.
Interview questions [1]
Question 1
Tell me about a time when you were given a negative piece of feedback. How did you respond to this feedback and how did you fix it?
I applied online. The process took 2 weeks. I interviewed at PaySimple (Denver, CO)
Interview
Pretty standard questions that you would expect for a customer service role. Lots of situational/behavioral questions so they can get a sense for your experience with dealing with people/difficult situations.
Interview questions [1]
Question 1
Tell me about a time you made a mistake on the job
Applied and received an invite of a phone interview. Phone interview was standard, no crazy questions, what do I know about the company, why do I want to work there etc. The recruiter told me she would get back to me in a few days bout the next steps of the process after the interview ended. I never heard back from PaySimple.
Customer Care Professional applicants have rated the interview process at PaySimple with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 40.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Professional roles take an average of 13 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at PaySimple overall takes an average of 18 days.
Common stages of the interview process at PaySimple as a Customer Care Professional according to 4 Glassdoor interviews include:
Phone interview: 40%
Group panel interview: 30%
One on one interview: 20%
IQ intelligence test: 10%
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