Customer Service Associate applicants have rated the interview process at Petco with 1.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 59.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 4 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Petco overall takes an average of 15 days.
Common stages of the interview process at Petco as a Customer Service Associate according to 5 Glassdoor interviews include:
One on one interview: 25%
Background check: 19%
Group panel interview: 13%
Drug test: 13%
IQ intelligence test: 6%
Phone interview: 6%
Personality test: 6%
Skills test: 6%
Presentation: 6%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Petco (Norfolk, VA) in Jan 2013
Interview
I went in for an initial interview with two of the department managers, got called in for a second "interview" with the store manager where I was offered an hourly rate. After agreeing I signed some paperwork . I went in again to complete my new hire paperwork with my government ID. No drug test required, no real experience with pets required but definitely a plus. All you need is to be 18, have the desire to work, and a flexible schedule. Experience with people is a plus.
Interview questions [1]
Question 1
Do you have any experience with animals and are you scared of any animals?
Easy interview process. Be sure to talk about previous experience that may relate to the position. Being friendly and well spoken is key - you’ll be using these skills when talking to customers.
I applied online. The process took 3 days. I interviewed at Petco
Interview
I applied online. I received a phone call from the store manager about scheduling an interview. As I was driving by the store at that moment, I turned into the parking lot and walked in for my 1-1 interview. A few days later I received another call from the store manager to offer me the position.
I applied online. The process took 5 days. I interviewed at Petco (Salem, OR) in Oct 2015
Interview
Was different, I had a group interview due to it being holiday time and the number of applicants. I was interviewed by the Store and assistant store managers who took turns asking questions to each of us. My interview was not the norm, usually it is a one person interview
Interview questions [1]
Question 1
What animals I had, why I wanted to work for petco, why I left my last job, what I would do if I caught another employee doing something wrong etc