The process took 2+ months. I interviewed at Post Office (Birmingham, England) in Oct 2015
Interview
The application was quite lengthy, but good companies usually will have a more detailed application form. I didn't hear anything for a good month or so after I applied. I was notified by email for a video interview, which I much preferred to a telephone interview. Questions would flag up on the screen and you'd have a minute to come up with an answer, in all honesty my answers weren't the greatest as this was something completely different to what I've experienced within previous interviews. But I was still very confident in my answers and came across friendly, after all that's what they want. I then heard back from them again by phone 2/3 weeks later inviting me to a one to one.
Interview questions [2]
Question 1
I was asked a lot of typical interview questions, "can you tell me about a time when....you have excellent customer service/you worked as a team/etc" What services do we offer? Why the post office? The questions were pretty simple, nothing out of the ordinary.
Alongside with the questions I was asked to sell a mortgage. So it helps to research services, however, this was the one I didn't research much into and I laughed about it and said I'd studied a lot of other services further and he allowed me to choose what to sell (life insurance) and was very impressed with my knowledge. However, I received feedback at the end of the interview and this was to focus on the customers needs and not just knowledge and try to link sell.
Easy very informal and relaxed atmosphere
Great place to work as as always busy
Interview process was very easy, made sure to have plenty examples of customer service provision. Would recommend
Interview questions [1]
Question 1
Give me an example of a time you provided excellent customer service
I applied online. The process took 1+ week. I interviewed at Post Office (Truro, England) in Sep 2019
Interview
You have to apply online. You upload a CV and cover letter.
They asked a couple of competency-based questions such as what do you know about WHSmith / Post Office. Also, they asked you to fill up a redirection form based on the info that they gave.
I applied online. The process took 3 weeks. I interviewed at Post Office (Belfast, Northern Ireland)
Interview
I applied online for the position
I used their application form as I did not have my cv ready
I got an email to say they had received the application
I then got an email to say I was successful and got an interview date. I was on holiday during my original date and they kindly changed it to the following week
I had my interview on the Monday and got a phone on the Tuesday saying I got the job. Lovely people.
Interview questions [3]
Question 1
What products and services does the post office provide?