An assignment was needed at the second stage following the initial recruiter call. The team was very nice and the assignment helps you get to know the company better. It’s a mock/roleplay situation.

#1: Interview with the hiring manager. #2: Customer Call Brief Project. #3: Mock Customer Call to present as if you were the CSM to the CSM team who acts as the customer. #4: Culture & Core Values Call with Co-Founder: Come prepared to speak to each of their core values, and an example from your own experience on how you have lived up to these values. I decided to turn down this offer because I asked about work life balance during the interview process as part of my follow up question and based on the feedback I got from both the hiring manager and the CSM leads and the co-founder this is not something that is a priority at the organization. They are very much a start up company. At one point the hiring manager referred to their culture as a "Hustle Culture".