Senior Service Specialist applicants have rated the interview process at Ricoh with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Service Specialist roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Ricoh overall takes an average of 22 days.
Common stages of the interview process at Ricoh as a Senior Service Specialist according to 2 Glassdoor interviews include:
Phone interview: 33%
IQ intelligence test: 33%
Drug test: 33%
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Easy ongoing conversation, they talk about the job mostly. Ask you about why you want to work with the company and why do you think you will be a good fit.
I applied online. The process took 3 weeks. I interviewed at Ricoh (Richmond, VA) in Aug 2013
Interview
Applied online and received an email detailing times the interviewer would be available. I responded to the email and was given conformation date. I interviewed and it asked customer related questions and senarios. Got offer letter, did background check and was hired. Whole process took 3 weeks.
Interview questions [1]
Question 1
How did you respond to an irritated customer and what was the steps taken and outcome.