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      SPS Commerce

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      Associate Customer Support Analyst Interview

      Apr 16, 2021
      Anonymous employee
      Minneapolis, MN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at SPS Commerce (Minneapolis, MN) in Mar 2021

      Interview

      2/24: Applied Online 3/5: Received email from recruiter to schedule a phone interview 3/16 AM: Phone Interview with Recruiter. Basic overview of the position, company, etc. plus a run-through of my resume. No behavioral questions. Recruiter was knowledgeable and friendly. At the end of the phone interview, I was told I'd be moving on to the next steps in the process. 3/16 PM: Received email requiring me to supply info for five professional references in a third-party application. I did this immediately. Email was sent to each reference containing a survey about my work habits. 3/17: All my references finished responding 3/25: Two interviews: one Zoom interview with the recruiter, and a second zoom interview with the team manager and a training specialist. Interview with recruiter was casual and mostly small talk. Second interview was tons of behavioral questions, a quick resume review, and lots of time for me to ask questions. 4/7: 30 Min. Job Shadow via Zoom + 15 minute interview with Senior Director of support. Both were extremely casual. Senior Director asked me if I wanted to change my answer to any questions from the manager interview from 3/25; I gave her a better response to one of the questions that was asked. 4/9: Offer (verbal/written) 4/15: Background check cleared 5/3: Scheduled Start Date This was a pretty standard interview process; however it took a super long time. Expect at least a week between follow-ups and next-steps. I'm living proof that the long wait doesn't mean bad news.

      Interview questions [1]

      Question 1

      Q: Tell me about a time a manager gave you feedback that you disagreed with.
      Answer question
      5


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      SPS Commerce interviews FAQs

      • Associate Customer Support Analyst applicants have rated the interview process at SPS Commerce with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at SPS Commerce as a Associate Customer Support Analyst according to 1 Glassdoor interviews include:

        Group panel interview:  25%

        Phone interview:  25%

        Drug test:  25%

        One on one interview:  25%

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