I applied online. The process took 2 weeks. I interviewed at SPS Commerce (Minneapolis, MN) in Jun 2021
Interview
First, I talked to the recruiter on the phone to discuss my interests and expectation. After reviewed by the HR manager. I was interviewed by two customer support managers and a director of category support for half hour each.
Interview questions [1]
Question 1
What is your strength?
What is a time you walked someone through a technology?
Hands down some of the best interviews I have had. There was a lot of room to ask questions and have conversation in between answering the interview questions. In between interviews, they sent more information via e-mail and I felt like I had a really good sense of the position and the company.
I applied through an employee referral. I interviewed at SPS Commerce in Aug 2020
Interview
30 Minute Phone Screening
General questions about previous customer service roles, how you handle conflict. Recruiter focused on what my ideal career path would be, and why I was interested in the role and the company. Opportunities to ask questions as well.
Customer Support Analyst applicants have rated the interview process at SPS Commerce with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Analyst roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at SPS Commerce overall takes an average of 20 days.
Common stages of the interview process at SPS Commerce as a Customer Support Analyst according to 3 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
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