Easy. Basic customer service related questions like have you handled any difficult customer, how do you learn companies policies and procedures. Then they asked me to write a reply to an email. Also there was an excel assessment.
Interview questions [1]
Question 1
Have handled a difficult customer
Email and excel assessment
I applied online. I interviewed at SPS in Aug 2020
Interview
2 video interviews with 2 HR from headquarter ( New York). Mostly questioned about previous experience and something related to this position. It's kinda hard to get a hold of HR since they're all in New York and I live in California.
Interview questions [1]
Question 1
Previous experience, wage requirement, and availability
BSC Associate applicants have rated the interview process at SPS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 59.5% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at SPS as a BSC Associate according to 1 Glassdoor interviews include:
Other: 33%
Phone interview: 33%
Skills test: 33%
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