I applied in-person. The process took 1 day. I interviewed at Sallie Mae in Jan 2010
Interview
The interview process consisted of standardized questions. While I do believe that you can get a good impression by that, the interview process was not as selective as it could have been. However, most other individuals, I have since found out, have been in multiple collection agencies and are experienced. Thus, the managers interviewing have either worked with them before or know someone who has. Therefore, making a selection does not necessarily require questions to exclude, but just create a mere formality allowing the same individuals in.
I applied online. The process took 2 days. I interviewed at Sallie Mae (Newark, DE) in Apr 2015
Interview
Phone interview then, An in person interview with questions about your experience and future growth. This process was easy and not an uncomfortable situation at all. The management was welcoming and knowledgeable about all the products and requirements needed to fulfil the job ahead of me
Contacted a week after I applied. Asked to do interview the next day. Asked to bring resume with me. Only interviewed with one person. Basically went down my resume to see what I've experienced.
The interview was pretty simple and straightforward, typical behavioral questions as well as some more straightforward ones. A lot of the focus is put on being able to trust you with sensitive information since you are exposed to quite a bit of it over the course of a given day.
Interview questions [1]
Question 1
None of the questions were really that difficult. Maybe something about where you see yourself in the company after 5 years because most people don't even know what the path up from a collector is at that point in the interview process.
Collector applicants have rated the interview process at Sallie Mae with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 59.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Collector roles take an average of 4 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Sallie Mae overall takes an average of 16 days.
Common stages of the interview process at Sallie Mae as a Collector according to 11 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 21%
Drug test: 18%
Background check: 15%
Personality test: 6%
Skills test: 6%
Group panel interview: 3%
IQ intelligence test: 3%
Other: 3%
Presentation: 3%
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