Customer Engagement Manager applicants have rated the interview process at Samsara with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 50.8% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Samsara as a Customer Engagement Manager according to 2 Glassdoor interviews include:
One on one interview: 20%
Phone interview: 20%
Background check: 10%
Drug test: 10%
Group panel interview: 10%
Other: 10%
IQ intelligence test: 10%
Presentation: 10%
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I applied through a recruiter. I interviewed at Samsara (San Francisco, CA) in May 2017
Interview
Straightforward: Phone Screen, 3 hour onsite, a homework problem. The onsite was a bit chaotic. I missed an email and arrived early and several interviewers I'd been told I would speak with had to be shuffled around day of. That was minor though and everyone I got to speak with was polite and attentive.
Interview questions [1]
Question 1
Since it's a new role there were a lot of what-if scenarios around customer service and training. It was very much about tackling past experiences that will definitely come up in the role.
Very well run and the recruiters are so responsive. Each interview has a theme they run with and you don't get ask the same question 4 times. They have the process down.
Interview questions [1]
Question 1
What was a time you had to deal with a customer who was unhappy and how did you fix it?