I applied online. The process took 3 weeks. I interviewed at Scotiabank (Toronto, ON) in Jan 2017
Interview
After applying online, I received a phone call from a recruiter to set up a time for a phone interview. The phone interview was around 30 minutes. The recruiter explained how the phone interview process is, first going through my resume points and then asking behavioural questions related to the CSR position. Recruiter was nice, but could clearly tell they were reading off a script of questions. Afterwards was given an online assessment about personality questions and a virtual stimulation of the position.
Interview questions [1]
Question 1
Why do you want to work for Scotiabank?
Short and long term goals
Explain one situation when you had to deal with a difficult customer
Was there a time you had conflict at work?
How would you encourage someone to use online banking?
Very chilled and eye opening. They asked me a few questions and more details on my resume. They were very patient and listened. Just be very authentic too it saves
I applied through a staffing agency. The process took 3 days. I interviewed at Scotiabank (Toronto, ON) in Oct 2025
Interview
It was good but they did not want me because i did not understand the role which pissed me off a lot and i thought i got it cause i awnsered confidently
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
I applied through a recruiter. The process took 2 weeks. I interviewed at Scotiabank (Victoria, BC) in Oct 2025
Interview
Pretty well balanced between formal and informal, keen to understand your goal and explain the company's goal. Pretty clear what they need from you and how they can be part of your growth path. The hr helped to have a better contract as well.
Interview questions [1]
Question 1
What are my future goals regarding growing inside the banking system or outside?
Customer Service Representative applicants have rated the interview process at Scotiabank with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Scotiabank overall takes an average of 21 days.
Common stages of the interview process at Scotiabank as a Customer Service Representative according to 25 Glassdoor interviews include:
One on one interview: 30%
Background check: 22%
Phone interview: 18%
Personality test: 10%
Skills test: 8%
Presentation: 4%
Drug test: 2%
Group panel interview: 2%
IQ intelligence test: 2%
Other: 2%
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