I applied online. I interviewed at Scotiabank (Ottawa, ON) in Sep 2017
Interview
Applied on-line to a job posting on a jobs website. Received an e-mail inviting me to do a video interview within 3 days. I hadn't done anything like that before so I found it a bit odd talking to a screen but I did think it was an interesting premise. Over a week has passed and I still haven't heard back to see if I am going to get a live video interview or if they do not wish to proceed.
Interview questions [1]
Question 1
Asked about a difficult customer experience I had had and how I handled it.
Good very helpful, they have the right people conducting these interviews. Overall great experience but did not accept. Better process than the rest would recommend to whomever. Job entails basic csr like responsibilities plus selling
Very chilled and eye opening. They asked me a few questions and more details on my resume. They were very patient and listened. Just be very authentic too it saves
I applied through a staffing agency. The process took 3 days. I interviewed at Scotiabank (Toronto, ON) in Oct 2025
Interview
It was good but they did not want me because i did not understand the role which pissed me off a lot and i thought i got it cause i awnsered confidently
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
Customer Service Representative applicants have rated the interview process at Scotiabank with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Scotiabank overall takes an average of 21 days.
Common stages of the interview process at Scotiabank as a Customer Service Representative according to 25 Glassdoor interviews include:
One on one interview: 30%
Background check: 22%
Phone interview: 18%
Personality test: 10%
Skills test: 8%
Presentation: 4%
Other: 2%
IQ intelligence test: 2%
Drug test: 2%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -