1. applied online (received call after months) 2. phone interview (basic questions in regards you experience, quick run down of your resume and experience) - got call back to advise if you made it to the next step 3. online assessment on the call centre environment 4. call back for a language assessment basic question you need to answer in the language you applied for. 5. panel interview with two customer service manager. all behavior questions...appox. 20 after everything you will receive a package or email confirming your compensation and hours and you have to go through a background check and reference proof of your previous employers.