I applied online. I interviewed at Scotiabank (Toronto, ON) in Jan 2019
Interview
There are three parts of the interview. 1: video recorded ( 5 questions ). 2: with the HR. the interview with the HR was worst interview of my life. She was so unprofessional I can not even describe in words. All the time she was interested in my income from my previous jobs. You can not ask how much money I made from my previous jobs that is so personal and unprofessional. She kept interrupted me did not even let me finish my answers. 3: interview with branch manager : at this point I was so mad because they were only gonna pay $16/hour and I had to go through 3 interviews. This is so outrageous You are hiring for CSR not for Senior manager position. GROW UP people. They offered me a position and I declined. Took other position with RBC much better pay.
Interview questions [1]
Question 1
Tell me how you would convince someone for online banking?
Good very helpful, they have the right people conducting these interviews. Overall great experience but did not accept. Better process than the rest would recommend to whomever. Job entails basic csr like responsibilities plus selling
Very chilled and eye opening. They asked me a few questions and more details on my resume. They were very patient and listened. Just be very authentic too it saves
I applied through a staffing agency. The process took 3 days. I interviewed at Scotiabank (Toronto, ON) in Oct 2025
Interview
It was good but they did not want me because i did not understand the role which pissed me off a lot and i thought i got it cause i awnsered confidently
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
Customer Service Representative applicants have rated the interview process at Scotiabank with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Scotiabank overall takes an average of 21 days.
Common stages of the interview process at Scotiabank as a Customer Service Representative according to 25 Glassdoor interviews include:
One on one interview: 30%
Background check: 22%
Phone interview: 18%
Personality test: 10%
Skills test: 8%
Presentation: 4%
Other: 2%
IQ intelligence test: 2%
Drug test: 2%
Group panel interview: 2%
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