I applied through a recruiter. The process took 3 weeks. I interviewed at Scotiabank (Edmonton, AB) in Sep 2013
Interview
Applied online, didn't get a call for 2 or more months. 3 interviews, First was pretty basic, general questions "why Scotiabank?" "experience". Second interview was more situational, ask a question, give a specific answer and outcome. HR hiring did 1 and 2nd interview, Lady was super friendly. Third interview was a branch interview with 2 managers. They were very friendly so it was easy to answer questions. It was pretty basic, a couple questions on experience and customer focus.
Interview questions [1]
Question 1
There were a few questions that were expected but worded unexpectedly about be empathy towards a customer and persuading someone.
Good very helpful, they have the right people conducting these interviews. Overall great experience but did not accept. Better process than the rest would recommend to whomever. Job entails basic csr like responsibilities plus selling
Very chilled and eye opening. They asked me a few questions and more details on my resume. They were very patient and listened. Just be very authentic too it saves
I applied through a staffing agency. The process took 3 days. I interviewed at Scotiabank (Toronto, ON) in Oct 2025
Interview
It was good but they did not want me because i did not understand the role which pissed me off a lot and i thought i got it cause i awnsered confidently
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
Customer Service Representative applicants have rated the interview process at Scotiabank with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Scotiabank overall takes an average of 21 days.
Common stages of the interview process at Scotiabank as a Customer Service Representative according to 25 Glassdoor interviews include:
One on one interview: 30%
Background check: 22%
Phone interview: 18%
Personality test: 10%
Skills test: 8%
Presentation: 4%
Drug test: 2%
Group panel interview: 2%
IQ intelligence test: 2%
Other: 2%
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