Conducted a small interview via phone, in which several basic questions were asked. Mostly these questions were asking what I would do from a customer service perspective in a variety of different hypothetical scenarios. "Can you tell me about a time when you provided excellent customer service? How about a time when you were unable to satisfy a clients concern?" things of this nature. I was also asked basic questions about why I was leaving my current employer, a competing financial institution. Basic interview, nothing to sweat as long as you're client oriented and understand how to be a service-based person.