Sentry Claims Representative interview questions

Was contact by recruiter two days after applying for the position. Immediately, a phone interview was conducted which was fairly simple (Why are you wanting to join the insurance field, what do you currently do, etc.). Was then scheduled for a 2:1 interview (two managers conduct the interview together) which lasted for one hour. Questions asked were all situational questions, such as "Describe a situation where a customer made you upset and how did you handle it?" and "Tell me what skills you have that you can apply to the position you are applying for?" The interview was fairly laid back as the managers were very informative and upfront on what the position requires. The building and rooms were very organized and the employees and management seemed very professional, in my opinion. However, the interview process was easier than I was expecting.