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      Serco Group

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      Serco Group interviews FAQs

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      • Common stages of the interview process at Serco Group as a CNIC Network Support Technician according to 1 Glassdoor interviews include:

        Skills test:  50%

        Phone interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(200) ;
        2. Customer Service Advisor(76) ;
        3. Analyst(57) ;
        4. Customer Service(54) ;
        5. General Clerk II(50) ;
        6. Customer Service Agent(46) ;
        7. Manager(46) ;
        8. Project Manager(45) ;
        9. Team Leader(41) ;
        10. Housing Officer(32) ;
        11. Administrative Assistant(31) ;
        12. Customer Contact Officer(31) ;
        13. Prison Custody Officer(30) ;
        14. Lifeguard(28) ;
        15. Customer Service Officer(24) .

      CNIC Network Support Technician Interview

      Jan 8, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Serco Group in Jan 2026

      Interview

      Normal phone screening with a recruiter. Phone call was supposed to be yesterday at 1400 but the phone call did not happen at that time and there was no notice regarding time change. Received a random call the next day at 9:55 AM without acknowledging the time issue at all. Terrible recruiter.

      Interview questions [1]

      Question 1

      Security clearance? Highest level of education? IAT level II cert? Experience in AV/VTC?
      Answer question
      1

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