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      Serco Group

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      Serco Group interviews FAQs

      • Employment Navigator applicants have rated the interview process at Serco Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(200) ;
        2. Customer Service Advisor(76) ;
        3. Analyst(57) ;
        4. Customer Service(54) ;
        5. General Clerk II(50) ;
        6. Customer Service Agent(46) ;
        7. Manager(46) ;
        8. Project Manager(45) ;
        9. Team Leader(41) ;
        10. Housing Officer(32) ;
        11. Administrative Assistant(31) ;
      Customer Contact Officer
      (31) ;
    • Prison Custody Officer(30) ;
    • Lifeguard(28) ;
    • Customer Service Officer(24) .
    • Employment Navigator Interview

      Jan 9, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Serco Group

      Interview

      Interview was great and hiring manager was easy to talk with. More behavioral based with a few questions regarding aptitude of learning their systems. Done over video call. Do your research on company before has that helped out tremendously.

      Interview questions [1]

      Question 1

      What was one thing you did to prepare for this interview?
      Answer question

      Jobs at Serco Group

      2 jobs in United States
      Social Sourcing - Regional Partnership Coordinator
      Bristol, England
      ·
      £28K - £32K /yr
      (Glassdoor est.)
      View job
      Construction Project Manager
      Swindon, Wiltshire, South West England, England
      ·
      £60K - £60K /yr
      (Employer provided)
      View job
      View all Employment Navigator Jobs