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      Serco Group

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      Debt Collector Interview

      Apr 4, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Serco Group in Jun 2015

      Interview

      Easy enough, just a basic computer test and then an oral interview. Pretty easy if you can use a computer well and pretty basic oral questions. They then called back a day or two later and offered me the job and asked me to fill in background in check forms. I started about 2 weeks later.

      Interview questions [1]

      Question 1

      Why do you want the job? What is your experience in call centers? When can you start? Tell us a time you had a difficult conversation with a client and how did you handle it?
      Answer question

      Serco Group interviews FAQs

      • Debt Collector applicants have rated the interview process at Serco Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Debt Collector roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 19 days.
      • Common stages of the interview process at Serco Group as a Debt Collector according to 1 Glassdoor interviews include:

        Presentation:  20%

        Group panel interview:  20%

        Phone interview:  20%

        Drug test:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(200) ;
        2. Customer Service Advisor(76) ;
        3. Analyst(57) ;
        4. Customer Service(54) ;
        5. General Clerk II(50) ;
        6. Customer Service Agent(46) ;
        7. Manager(46) ;
        8. Project Manager(45) ;
        9. Team Leader(41) ;
        10. Housing Officer(32) ;
        11. Administrative Assistant(31) ;
        12. Customer Contact Officer(31) ;
        13. Prison Custody Officer(30) ;
        14. Lifeguard(28) ;
        15. Customer Service Officer(24) .


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    • Jobs at Serco Group

      2 jobs in United States
      Sr. Manager Fraud Prevention
      Herndon, VA
      ·
      $124K - $249K /yr
      (Employer provided)
      View job
      Closeout Billing Specialist
      Washington, DC
      ·
      $56K - $85K /yr
      (Employer provided)
      View job
      View all Debt Collector Jobs