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      Serco Group

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      Related searches: Serco Group reviews | Serco Group jobs | Serco Group salaries | Serco Group benefits
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      ACAP Counselor Interview

      Mar 5, 2015
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through other source. The process took 3 days. I interviewed at Serco Group

      Interview

      Got a phone call and they basically just gave me the job. Not really concerned wtih my past experiance or skills. They seem to be more concerned with getting bodies in to honor their contract.

      Interview questions [1]

      Question 1

      When can you start
      1 Answer
      1

      Other ACAP Counselor Interview Reviews for Serco Group

      ACAP Counselor Interview

      Mar 9, 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at Serco Group

      Interview

      Had to give a five minute presentation on resumes or interviewing for this interview. Then there was an actual sit down interview with typical questions. There were two people interviewing me but I could tell they were not experienced interviewers.

      Interview questions [1]

      Question 1

      Tell me about a challenging situation at your last job and how did you handle it?
      Answer question

      ACAP Counselor Interview

      Mar 25, 2014
      Anonymous Interview Candidate
      Arlington, VA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Serco Group (Arlington, VA) in Jan 2014

      Interview

      I was contacted for a phone interview approximately two weeks after applying online. Received more than two phone interviews that were not very structured or organized by individuals not completely familiar with the job description. When I asked about salary range all interviewers stated they were unable to answer that question. Lastly, I was told the hiring Manager would discuss it during the final interview. That last interview never occurred. I believe Serco attempts to recruit professionals but is unwilling to pay them accordingly.

      Interview questions [1]

      Question 1

      No difficult questions.
      Answer question
      3

      Serco Group interviews FAQs

      • ACAP Counselor applicants have rated the interview process at Serco Group with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for ACAP Counselor roles take an average of 11 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 19 days.
      • Common stages of the interview process at Serco Group as a ACAP Counselor according to 5 Glassdoor interviews include:

        Background check:  27%

        One on one interview:  27%

        Phone interview:  18%

        Group panel interview:  18%

        Presentation:  9%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(200) ;
        2. Customer Service Advisor(76) ;
        3. Analyst(57) ;
        4. Customer Service(54) ;
        5. General Clerk II(50) ;
        6. Customer Service Agent(46) ;
        7. Manager(46) ;
        8. Project Manager(45) ;
        9. Team Leader(41) ;
        10. Housing Officer(32) ;
        11. Administrative Assistant(31) ;
        12. Customer Contact Officer(31) ;
        13. Prison Custody Officer(30) ;
        14. Lifeguard(28) ;
        15. Customer Service Officer(24) .


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      Jobs at Serco Group

      18 jobs in United States
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      ·
      $160K - $280K /yr
      (Employer provided)
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      $68K - $113K /yr
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      ·
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