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      Serco Group

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      Personnel Processing Tech I Interview

      Aug 12, 2010
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Serco Group in Dec 2009

      Interview

      I came in for the interview, it lasted about 5 minutes, I was asked some general questions about how I would handle an unruly customer and about what I did in my previous jobs. Nothing hard. I was told I would get a call within a week. Not 20 minutes later I had the job.

      Interview questions [1]

      Question 1

      How would you handle an unruly customer?
      1 Answer

      Serco Group interviews FAQs

      • Candidates applying for Personnel Processing Tech I roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 19 days.
      • Common stages of the interview process at Serco Group as a Personnel Processing Tech I according to 1 Glassdoor interviews include:

        One on one interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(200) ;
        2. Customer Service Advisor(76) ;
        3. Analyst(57) ;
        4. Customer Service(54) ;
        5. General Clerk II(50) ;
        6. Customer Service Agent(46) ;
        7. Manager(46) ;
        8. Project Manager(45) ;
        9. Team Leader(41) ;
        10. Housing Officer(32) ;
        11. Administrative Assistant(31) ;
        12. Customer Contact Officer(31) ;
        13. Prison Custody Officer(30) ;
        14. Lifeguard(28) ;
        15. Customer Service Officer(24) .


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      Jobs at Serco Group

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