Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Serco Group

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Serco Group reviews | Serco Group jobs | Serco Group salaries | Serco Group benefits
      Serco Group interviewsSerco Group General Clerk II interviewsSerco Group interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      General Clerk II Interview

      Mar 21, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Serco Group in Nov 2021

      Interview

      Over the Phone interview. She was very nice and asked simple questions. Interview lasted no more than 5 to 10 min. Let me know I would receive all my papers thru email to start the background process and when to pick up equipment.

      Interview questions [1]

      Question 1

      Tell me about your customer service experience.
      Answer question

      Other General Clerk II Interview Reviews for Serco Group

      General Clerk II Interview

      Jun 15, 2021
      Anonymous employee
      Lawton, OK
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Serco Group (Lawton, OK) in Dec 2019

      Interview

      They asked standard interview questions, for example, tell me a time you dealt with an angry customer and how did you de escalate the situation and they do background and drug tests.

      Interview questions [1]

      Question 1

      How do you feel about diversity in the workplace?
      Answer question
      1

      General Clerk II Interview

      Mar 3, 2017
      Anonymous Interview Candidate
      Lawton, OK
      Declined offer
      Positive experience

      Application

      I applied online. The process took 1 week. I interviewed at Serco Group (Lawton, OK) in Jan 2016

      Interview

      First, you go through a phone interview where the company lets you know right off the pay and hours. Then,you do an in person interview with two people. Last, you meet with HR and accept the job offer.

      Interview questions [1]

      Question 1

      How would you handle an irate caller?
      Answer question

      Serco Group interviews FAQs

      • General Clerk II applicants have rated the interview process at Serco Group with 1.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for General Clerk II roles take an average of 8 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 19 days.
      • Common stages of the interview process at Serco Group as a General Clerk II according to 7 Glassdoor interviews include:

        One on one interview:  33%

        Background check:  28%

        Drug test:  22%

        Group panel interview:  6%

        Phone interview:  6%

        Skills test:  6%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(200) ;
        2. Customer Service Advisor(76) ;
        3. Analyst(57) ;
        4. Customer Service(54) ;
        5. General Clerk II(50) ;
        6. Customer Service Agent(46) ;
        7. Manager(46) ;
        8. Project Manager(45) ;
        9. Team Leader(41) ;
        10. Housing Officer(32) ;
        11. Administrative Assistant(31) ;
        12. Customer Contact Officer(31) ;
        13. Prison Custody Officer(30) ;
        14. Lifeguard(28) ;
        15. Customer Service Officer(24) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Serco Group

      2 jobs in United States
      General Clerk
      Millington, TN
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      Entry Level Logistics Control Clerk - (On-Site)
      San Diego, CA
      ·
      $41K - $61K /yr
      (Employer provided)
      View job
      View all General Clerk II Jobs