I applied online. The process took 2 weeks. I interviewed at Serco Group (Melbourne) in Feb 2021
Interview
Contact via email and then a phone interview, then complete streamlined onboarding online, paid training for 2 weeks and also a security screening prior to commencing work this does not take long and if you have trouble the trainers are supportive
Interview questions [1]
Question 1
Describe/define a good customer service experience
Seemed nice and easy. Was a very quick interview only 20 or so minutes and asked a few basic questions. We will see what happens in the future, awaiting further feedback.
Phone interview, easy interview - easy to be hired if you can answer behavioural questions well. Immediate hire, if you're successful, depending which job you will get an email saying you're successful.
Interview questions [1]
Question 1
How do you deal with situations that are difficult