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      Serco Group

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      Head of Contracts Interview

      May 14, 2015
      Anonymous Interview Candidate
      Hook, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Serco Group (Hook, England) in Nov 2014

      Interview

      3 people in the interview, HR, head of department and another person from closely linked organisation. The interview process was competency based asking question in around my experience related to the job. The process was relaxed, friendly but never the less formal. The Head of department explained the role in detail. The description covered the overall direction the organisation was moving and how they expected this role to further the organisation goals. The job role context was set well.

      Interview questions [1]

      Question 1

      Wanted to understand what changes I would make to the organisation and how I would realise these changes. There where number of targeted questions related to the work. Further questions on how commercial experience would help drive the role.
      Answer question

      Serco Group interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(200) ;
        2. Customer Service Advisor(76) ;
        3. Analyst(57) ;
        4. Customer Service(54) ;
        5. General Clerk II(50) ;
        6. Customer Service Agent(46) ;
        7. Manager(46) ;
        8. Project Manager(45) ;
        9. Team Leader(41) ;
        10. Housing Officer(32) ;
        11. Administrative Assistant(31) ;
        12. Customer Contact Officer(31) ;
        13. Prison Custody Officer(30) ;
        14. Lifeguard(28) ;
        15. Customer Service Officer(24) .


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