Is it hard to get hired as a Call Center Agent at Serco Group?

Call Center Agent applicants have rated the interview process at Serco Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.

Where can I find Serco Group interview experiences by job title?

Customer Service Representative (200) ; Customer Service Advisor (76) ; Analyst (57) ; Customer Service (54) ; General Clerk II (50) ; Customer Service Agent (46) ; Manager (46) ; Project Manager (45) ; Team Leader (41) ; Housing Officer (32) ; Administrative Assistant (31) ; Customer Contact Officer (31) ; Prison Custody Officer (30) ; Lifeguard (28) ; Customer Service Officer (24)

Serco Group Call Center Agent Interview Questions

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Serco Group

Interviews

Call Center Agent Interview

Dec 17, 2023

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through an employee referral. I interviewed at Serco Group (Manchester, England) in Apr 2020

Interview

Phone call with all standard interview questions via a telephone interview. Please be aware that this was during Covid-19 so it is not likely that this is still the process.

Interview questions [1]

Question 1

What is your greatest strength?

Answer question

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