Is it hard to get hired as a Service Desk Coordinator at Serco Group?

Service Desk Coordinator applicants have rated the interview process at Serco Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Service Desk Coordinator at Serco Group?

Candidates applying for Service Desk Coordinator roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 19 days.

Where can I find Serco Group interview experiences by job title?

Customer Service Representative (200) ; Customer Service Advisor (76) ; Analyst (57) ; Customer Service (54) ; General Clerk II (50) ; Customer Service Agent (46) ; Manager (46) ; Project Manager (45) ; Team Leader (41) ; Housing Officer (32) ; Administrative Assistant (31) ; Customer Contact Officer (31) ; Prison Custody Officer (30) ; Lifeguard (28) ; Customer Service Officer (24)

Serco Group Service Desk Coordinator Interview Questions

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Serco Group

Engaged Employer

Service Desk Coordinator Interview

Feb 28, 2024

Anonymous employee

Frankfurt am Main

Jobs at Serco Group

200 jobs in United States

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Serco Group interviews FAQs

Service Desk Coordinator applicants have rated the interview process at Serco Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Coordinator roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 19 days.
Common stages of the interview process at Serco Group as a Service Desk Coordinator according to 1 Glassdoor interviews include:
Skills test: 25%
Group panel interview: 25%
Background check: 25%
One on one interview: 25%
Here are the most commonly searched roles for interview reports -
Customer Service Representative(200) ;
Customer Service Advisor(76) ;
Analyst(57) ;
Customer Service(54) ;
General Clerk II(50) ;
Customer Service Agent(46) ;
Manager(46) ;
Project Manager(45) ;
Team Leader(41) ;
Housing Officer(32) ;
Administrative Assistant(31) ;
Customer Contact Officer(31) ;
Prison Custody Officer(30) ;
Lifeguard(28) ;
Customer Service Officer(24) .

Serco Group interviews Serco Group Service Desk Coordinator interviews Serco Group interview

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Want the inside scoop on your own company?

Check out your Company Bowl for anonymous work chats.

Bowls

Get actionable career advice tailored to you by joining more bowls.

Followed companies

Stay ahead in opportunities and insider tips by following your dream companies.

Job searches

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Serco Group interviews FAQs

Service Desk Coordinator applicants have rated the interview process at Serco Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Coordinator roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 19 days.
Common stages of the interview process at Serco Group as a Service Desk Coordinator according to 1 Glassdoor interviews include:
Skills test: 25%
Group panel interview: 25%
Background check: 25%
One on one interview: 25%
Here are the most commonly searched roles for interview reports -
Customer Service Representative(200) ;
Customer Service Advisor(76) ;
Analyst(57) ;
Customer Service(54) ;
General Clerk II(50) ;
Customer Service Agent(46) ;
Manager(46) ;
Project Manager(45) ;
Team Leader(41) ;
Housing Officer(32) ;
Administrative Assistant(31) ;
Customer Contact Officer(31) ;
Prison Custody Officer(30) ;
Lifeguard(28) ;
Customer Service Officer(24) .

Glassdoor

About / Press
Awards
Blog
Research
Contact Us
Guides

Employers

Free Employer Account
Employer Center
Employers Blog

Information

Help
Guidelines
Terms of Use
Privacy & Ad Choices
Do Not Sell Or Share My Information
Cookie Consent Tool
Security

Work With Us

Advertisers
Careers

Download the App

Browse by:
Companies
Jobs
Locations
Communities
Recent Posts

Service Desk Coordinator Interview

Feb 28, 2024

Anonymous employee

Frankfurt am Main

Accepted offer

Positive experience

Easy interview

Application

I applied through an employee referral. The process took 2 months. I interviewed at Serco Group (Frankfurt am Main) in Apr 2020

Interview

I had a pre interview phone call with the service desk supervisor followed by a half an hour interview with the supervisor and deputy supervisor. The questions were quite generic as this position did not require previous experience working at a service desk.

Interview questions [2]

Question 1

What experience do you have working in an international team?

Answer question

Question 2

What kind of customer service experience do you have?

Answer question

Jobs at Serco Group

200 jobs in United States

Post-Delivery (PD) Technical Project Leader- Washington DC

Engineering SME-Crystal City, Va

Engineering SME-Crystal City, Va

Audit Support Coordinator - Washington, D.C.

Senior Electrical/Electronics Engineering Technician - Portsmouth, NH

View all Service Desk Coordinator Jobs