I applied online. The process took 4 weeks. I interviewed at Southwest Airlines in Jan 2022
Interview
The interview process was pretty good. I did a phone interview first then got moved forward to the in person interview. The 2 people that interviewed me where really nice.
Amazing, difficult but nothing intense. Just study about the company and practice. Would recommend job 100 to anyone looking for some experience or even a steady career for their life.
I interviewed at Southwest Airlines (San Francisco, CA)
Interview
Go through panel from room to room to room talking other agents from other cities and some retirees. It’s a whole interview with different entities. Then you are sent to get fingerprinted and wait for the email
Interview questions [1]
Question 1
Ask questions about experience in customer service or something similar
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Midland, TX) in Jan 2024
Interview
GOOD SO FAR! It was only the phone interview. Can't wait for the next one! Now I am out words. I am looking for interview help that is only reason I am answering these questions
CSA - Customer Service Associate applicants have rated the interview process at Southwest Airlines with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 90% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for CSA - Customer Service Associate roles take an average of 23 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a CSA - Customer Service Associate according to 10 Glassdoor interviews include:
Background check: 22%
Phone interview: 22%
Drug test: 22%
Personality test: 13%
Group panel interview: 9%
Skills test: 9%
One on one interview: 4%
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