I interviewed at Step Up for Students (Florida City, FL)
Interview
Rigorous did about 3 interviews before hiring, with supervisors and directors. Took a few weeks to get hired. This is just my opinion and not facts, take it for what it is
I applied online. The process took 2 weeks. I interviewed at Step Up for Students (Killeen, TX) in Nov 2022
Interview
Easy, Basic customer service questions, handling customers and issues and some technical skill knowledge questions. (What video conferencing programs you used, how to open new tab, incognito tab etc). I had phone and in person interview
Customer Service Representative applicants have rated the interview process at Step Up for Students with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 55.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Step Up for Students overall takes an average of 14 days.
Common stages of the interview process at Step Up for Students as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 25%
Skills test: 25%
Drug test: 25%
Background check: 25%
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