I applied online. The process took 2 weeks. I interviewed at The Zappos Family (Las Vegas, NV)
Interview
Interesting to say the least they ask a broad range of skills questions and also asked questions about your personality so just be open and honest about who you are as a person and your skill set. They prefer people with no skills so they can train you.
Interview questions [1]
Question 1
If you were a animal which one would you be and why? They also asked questions related to your skills but they prefer people with no customer service skills
I applied online. The process took 5 weeks. I interviewed at The Zappos Family (Las Vegas, NV) in May 2015
Interview
Applied online. Phone interview and emailed me an assessment within the week. I did a virtual interview because I was living in VA at the time. Submitted docs and off I was.
Customer Loyalty Specialist applicants have rated the interview process at The Zappos Family with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Loyalty Specialist roles take an average of 25 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at The Zappos Family overall takes an average of 34 days.
Common stages of the interview process at The Zappos Family as a Customer Loyalty Specialist according to 2 Glassdoor interviews include:
IQ intelligence test: 18%
Phone interview: 18%
Drug test: 18%
Presentation: 18%
Other: 9%
One on one interview: 9%
Skills test: 9%
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