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The Zappos Family interviews FAQs
Seasonal Customer Loyalty Team Member applicants have rated the interview process at The Zappos Family with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Seasonal Customer Loyalty Team Member roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at The Zappos Family overall takes an average of 34 days.
Common stages of the interview process at The Zappos Family as a Seasonal Customer Loyalty Team Member according to 2 Glassdoor interviews include:
One on one interview: 14%
Phone interview: 14%
Skills test: 14%
Personality test: 14%
Group panel interview: 14%
Background check: 14%
Presentation: 14%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 2 weeks. I interviewed at The Zappos Family
Interview
Note that this is what I went through for their 2013 season, might be different this year. The process begins at your temp agency and any prerequisite testing they might need. Afterwards you are set up to record and send an online interview. You're recorded on webcam, asked questions and given a time limit to answer. You can't redo the question, but you are in control of when the time limit counts down and are given a "practice round" you can watch beforehand. If you make it from there, you take a "speed interview" alongside other prospective employees that works similar to speed-dating. You sit down at a long table and answer questions from an interviewer for a few minutes then shuffle to a different one. If your interviewer finishes their list of questions before the time is up they'll try to make small talk which is almost a question itself. They're looking for how you interact on a personal level, personality and individuality is a big selling point. Get pass that and you're all done with only training left.
Interview questions [1]
Question 1
What do you do when an irate customer is asking for something that clearly goes against policy?
I applied online. The process took 3 weeks. I interviewed at The Zappos Family (Las Vegas, NV) in Oct 2016
Interview
I had 5 different interviews ranging from telephone interviews to panel interviews to submitting a video cover letter. I also had to submit to several different computer proficiency as well as math proficiency tests
Interview questions [1]
Question 1
PS specific scenario questions about what I would do in a certain situation when a customer didn't receive the product they had ordered and now were away from their home how can I rectify the situation and what steps would I take to do so