Customer Service Representative applicants have rated the interview process at The Zappos Family with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at The Zappos Family overall takes an average of 34 days.
Common stages of the interview process at The Zappos Family as a Customer Service Representative according to 4 Glassdoor interviews include:
Group panel interview: 22%
Presentation: 22%
Drug test: 22%
Phone interview: 22%
IQ intelligence test: 11%
Here are the most commonly searched roles for interview reports -
I have filled out a application online. They sent me an email for interview. They do robotic phone screening. They sent me a rejection email.
It was a waste of time .
I applied online. I interviewed at The Zappos Family (Las Vegas, NV) in Mar 2020
Interview
Before getting to the interview you have to pass the assessment. The interview for me was with two team members and it was professional and casual at the same time. The interview was fun but man they gave me a nightmare scenario to run through in a funny stress teasing way. Overall great process and I had fun and it almost lasted 2 hours.
Interview questions [1]
Question 1
Do you see yourself as more of a leader or follower?
Tell me about a conflict that you had to resolve by yourself?
What exactly drew you in to wanting to apply here?
I applied online. I interviewed at The Zappos Family (Las Vegas, NV) in Oct 2016
Interview
I was really excited to finally get a one on one interview with Zappos. When I got there, I was interviewed by an older women and male. They both were professional and nice. They started off talking about themselves and then asked me to describe myself. Then shortly after the questions became more aggressive and they continued to have me follow up with another question. I felt like none of my answers were ever good enough for them. They stared at me with a blank expression. They kept having me change my answer for something else. It felt more of a integration than an interview. I felt so stressed out, I wasn’t comfortable. I really tried to be myself, the goofy easy going but professional employee I can be for them. The interview got worse I left crying. I can seriously say this has been the worst interview I’ve ever experienced. I have friends that work at that company and they constantly tell me how amazing their staff and job is. I was so excited to be there and I really wanted to prove to them I can be apart of the team. No matter what I said they shut everything down. I hate to bash anyone or any company but people should know that some places aren’t what they seem.
Interview questions [1]
Question 1
You had a customer that received the wrong shoe size what would you do?