I applied through a recruiter. The process took 2 weeks. I interviewed at The Zappos Family (Las Vegas, NV) in Jan 2015
Interview
The first interview was in a group setting they put us in teams to play interactive games which the hr team observed. Then they have you fill out a questionnaire that states different scenarios of what you would do or how you would respond with difficult customers etc. lastly they bring you in for a speed date style one on one interview with the recruitment team you will have 30-60 secs to answer the questions then you switch seats to the next recruiter. Had final interview that was over 2 hours I work for the government making more money and my interview was less than 15 mins.
I applied online. I interviewed at The Zappos Family (Las Vegas, NV) in Aug 2017
Interview
I filled out the Online Application followed by online assessment followed by a virtual interview...a few days later, i was invited for an in person interview conducted by HR and customer loyalty lead
Interview questions [1]
Question 1
Name 2 people you would most want to have lunch with
I applied through an employee referral. I interviewed at The Zappos Family (Las Vegas, NV)
Interview
The interview process is intense starting with a phone call, then a Skype conversation, 2 computer based tests, which must be taken in person in Las Vegas, and then 2 final in- person interviews.
Interview questions [1]
Question 1
Name a time when you had to think outside the box to find a solution to a problem. What did you do? Did you succeed? If not, what did you learn from the experience?
Customer Loyalty Representative applicants have rated the interview process at The Zappos Family with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Loyalty Representative roles take an average of 24 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at The Zappos Family overall takes an average of 34 days.
Common stages of the interview process at The Zappos Family as a Customer Loyalty Representative according to 7 Glassdoor interviews include:
Skills test: 21%
Personality test: 14%
One on one interview: 14%
Group panel interview: 14%
Phone interview: 14%
Background check: 10%
Presentation: 7%
IQ intelligence test: 3%
Other: 3%
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