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      Thomson Reuters

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      Client Service Specialist Interview

      Apr 25, 2014
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Thomson Reuters (San Francisco, CA) in Jan 2012

      Interview

      Submitted interview online, within 10 days had a phone interview with HR. After phone interview an in person interview was held. A second in person interview was held a week latter and then an offer was made 2 days after second interview by HR

      Interview questions [1]

      Question 1

      What are some of your weaknesses?
      1 Answer
      2

      Other Client Service Specialist Interview Reviews for Thomson Reuters

      Client Service Specialist Interview

      Oct 30, 2017
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Thomson Reuters (New York, NY) in Sep 2017

      Interview

      Applied online had a phone screening with HR then a phone call with the hiring manager. Went to the office for in person interview with the hiring manager and a team member. Was told my technical experience wasn't the problem but worried about my customer service experience. Funny because Goldman Sachs and Bloomberg thought my experience with customers wasn't the issue but my technical experience was lacking but still gave me an offer. I finally understand why Thomson Reuters is not close to being a leader and why a lot of good employees leave...

      Interview questions [1]

      Question 1

      Behavior questions dealing with clients when they are angry, forgotten and asking for the impossible... My strengths and weaknesses... UNIX questions, FIX questions and connectivity troubleshooting
      1 Answer
      avatar
      Thomson Reuters response
      8y
      Thank you for taking the time to provide us with feedback. If you would like to provide us with additional feedback, please email us at human.resources@tr.com.

      Client Services Specialist Interview

      Jan 21, 2014
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Thomson Reuters (Denver, CO)

      Interview

      Two interviews: One with colleagues on team. One with hiring manager. The entire process was smooth and interviews were professionally conducted. There were no "gotcha" questions that often seem like a hazing process rather than attempting to glean any useful information about an applicant. The future colleagues and manager seemed most interested in getting a feeling for the personality of the individual to ensure a good cultural fit as opposed to tested deep industry knowledge, although that was certainly a prerequisite.

      Interview questions [1]

      Question 1

      I can't recall a single unexpected question. Perhaps, it was "who is your hero?"
      Answer question

      Thomson Reuters interviews FAQs

      • Client Service Specialist applicants have rated the interview process at Thomson Reuters with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 66.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Client Service Specialist roles take an average of 21 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Thomson Reuters overall takes an average of 24 days.
      • Common stages of the interview process at Thomson Reuters as a Client Service Specialist according to 3 Glassdoor interviews include:

        Phone interview:  30%

        One on one interview:  30%

        Presentation:  20%

        Background check:  10%

        Group panel interview:  10%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(581) ;
        2. Senior Software Engineer(491) ;
        3. Manager(198) ;
        4. Account Manager(189) ;
        5. Project Manager(154) ;
        6. Analyst(149) ;
        7. Account Executive(144) ;
        8. Director(136) ;
        9. Product Manager(127) ;
        10. Business Analyst(122) ;
        11. Lead Software Engineer(119) ;
        12. Intern(108) ;
        13. Content Specialist(103) ;
        14. Correspondent(103) ;
        15. Associate Content Specialist(101) .


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      Jobs at Thomson Reuters

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