E-Sales & Reservation Agent applicants have rated the interview process at U-Haul with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 93% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Candidates applying for E-Sales & Reservation Agent roles take an average of 11 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at U-Haul overall takes an average of 10 days.
Common stages of the interview process at U-Haul as a E-Sales & Reservation Agent according to 15 Glassdoor interviews include:
Phone interview: 30%
Drug test: 22%
Skills test: 14%
One on one interview: 11%
Background check: 8%
Group panel interview: 5%
Presentation: 5%
IQ intelligence test: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
The process took 3 days. I interviewed at U-Haul (Phoenix, AZ) in Jan 2012
Interview
Submitted a detailed and well-written cover letter along with resume through company website at 4am. Received a call from HR five hours later to discuss my application. U-haul's HR team is absolutely on it.
Had 10 minute phone interview highlighting the responsibilities and requirements for someone working from home. Woman on phone asked a series of technical questions relating to my current computer equipment and internet speeds.
Arranged face-to-face interview for the same day three hours later.
Face-to-face interview was held at the headquarters in Phoenix. Met with a recruiting specialist and had an incredibly relaxed interview. Questions were all open-ended and mostly related to making sure that I had experience working with customers and could navigate a computer. While the position is sales, they look for customer care representatives first and foremost.
Offered a second interview on condition of positive drug test. Went to drug testing location recommended by HR, was the only low point of the interview. Drug testing facility was hard to find and employed by hostile staff not willing to answer questions.
Drug test took three days to come back positive. Was called on the third day and told the location of the group interview, which was that day.
Attended group interview with 15 other participants in a room with only ten chairs. Expect to be crowded as this is a high-turnover high-interviewing position. Group interview consisted of working out availability and going over pay (firmly set pay for everyone regardless of experience.)
Everyone was offered job on spot and asked to fill out paperwork.
Interview process was easy, interviewer was very nice. Didn't take too long and is done via Teams so very convenient in that sense. Everything was streamlined and easy to follow in the process.
Interview questions [1]
Question 1
Do you have any scheduled events or need for time off ahead of time?
Two interviews:
The first was a phone call (screening) interview and I was asked fairly basic/general interview questions. I was also given a summary of the job description (nice touch!) and given the time to ask additional questions.
The second interview took place via Skype. As the job itself is a remote/work from home position, it makes sense that you aren't called into an office for an on-site interview. At the time of the second/Skype interview, I was able to fill out the necessary paperwork for employment, using the computer camera to verify (and on their end, they were taking screenshots).
A week later, I began training. It was an all around easy process, with very helpful and friendly onboard agents.
Interview questions [1]
Question 1
They asked for my background, typing speed is a crucial aspect of the job, and they ran the standard background checks.
I applied online. The process took 5 days. I interviewed at U-Haul (Phoenix, AZ) in Jun 2018
Interview
It was a very easy interview process. The whole phone call lasted about 5 minutes max. The only that was asked for the hiring agent was "if I was good handling difficult customers." That was the one things that asked me, so pretty easy.