Customer Success Specialist applicants have rated the interview process at UKG with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Specialist roles take an average of 13 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at UKG overall takes an average of 21 days.
Common stages of the interview process at UKG as a Customer Success Specialist according to 37 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 20%
One on one interview: 16%
IQ intelligence test: 9%
Skills test: 8%
Personality test: 7%
Background check: 5%
Presentation: 4%
Drug test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at UKG (Santa Ana, CA) in Aug 2016
Interview
The interview process
1. Phone Interview
2. Skype Interview
3. Analytical Test
4. Panel Interview
The talent acquisition specialist reached out to me via email and scheduled a phone interview. She was professional, well spoken, passionate, and sincere. It was a little over 30 minutes. Make sure you do your research to show why you want to work for the company. After a second phone interview, she scheduled me for an one on one interview via Skype. She gave me so many helpful tips and advice on how to prepare for it and even was kind enough to see if my Skype was working properly. She really wanted me to succeed and it truly meant the world. After the Skype interview, an analytical assessment was administered online and after it was cleared, the panel interview was scheduled.
As soon as I walked in the office to sign in for the panel interview, everyone was so friendly. I took a seat to wait for the interview in the lobby and every employee passing by gave me a friendly hello. It was an experience I'll never forget.
During panel interview, the managers were professional and asked tough questions. But it was to prepare me for the position ahead.
The scheduling was a very smooth process, but not as easy one. Make sure to prepare and understand why Ultimate is such a great company to be a part of and work for.
Ultimate really wants to hire the right people to be a part of their family and I witnessed it personally as I went through each step. Now I'm truly blessed to be a part of such a wonderful company!
Interview questions [1]
Question 1
1. Why do you want to work for Ultimate Software?
2. What does the Rising Stars Program mean to you?
3. Describe your customer service skills.
The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.
Interview questions [1]
Question 1
What are some missed opportunities in your previous company.
I applied through a recruiter. The process took 2 weeks. I interviewed at UKG (Atlanta, GA) in Jul 2020
Interview
Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.
Interview questions [1]
Question 1
Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
I applied through a recruiter. The process took 1 week. I interviewed at UKG (Weston, FL) in Jul 2020
Interview
The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!