Customer Success Specialist applicants have rated the interview process at UKG with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Specialist roles take an average of 13 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at UKG overall takes an average of 21 days.
Common stages of the interview process at UKG as a Customer Success Specialist according to 37 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 20%
One on one interview: 16%
IQ intelligence test: 9%
Skills test: 8%
Personality test: 7%
Background check: 5%
Presentation: 4%
Drug test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 days. I interviewed at UKG (Atlanta, GA) in Oct 2016
Interview
Ultimate Software has a very in depth interview process, which helps them ensure they are getting the best of the best. 1st step is talking with a Talent Specialist (recruiter) - they usually give you great tips on what to do in upcoming interviews. 2nd step is a Skype interview with a hiring manager. 3rd step is an exam. 4th step is a final interview, usually a panel interview in person. I applied online and got a call to start the interview process within 1 day, and at the end of the 1st and 2nd step - I knew where I stood and what the next step was. After the exam, it took about 1 hour to get an email that the I passed and to schedule the in person, panel interview. The 4th step is the only one where I didn't have an exact answer at the end of the process, but I heard back the very next day. :)
The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.
Interview questions [1]
Question 1
What are some missed opportunities in your previous company.
I applied through a recruiter. The process took 2 weeks. I interviewed at UKG (Atlanta, GA) in Jul 2020
Interview
Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.
Interview questions [1]
Question 1
Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
I applied through a recruiter. The process took 1 week. I interviewed at UKG (Weston, FL) in Jul 2020
Interview
The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!