Manager, Customer Success applicants have rated the interview process at UKG with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 20% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Manager, Customer Success roles take an average of 29 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at UKG overall takes an average of 21 days.
Common stages of the interview process at UKG as a Manager, Customer Success according to 10 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 29%
Group panel interview: 14%
Drug test: 7%
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I applied through an employee referral. The process took 2 months. I interviewed at UKG (Lowell, MA) in Sep 2017
Interview
Getting the interview with the hiring manager, rather than the recruiter, felt like a victory. The process and expectations were very clear to me. As the team is remote, all interviews were on the phone. One frustration is not getting any feedback upon not getting an offer. My several conversations were all very, very positive, but the ultimate rejection from the recruiter was a boilerplate form email. I understand there are liability concerns on the part of the company, but it was frustrating nevertheless.
After the pre-screen, the hr rep said mentioned that the hiring managers were out of the office for the week, but, I’d hear back from them once they returned the following week. Perhaps this was a just kind thing to say, but, I never heard back.
They made it very easy and outlined the process thoroughly. Streamlined, easy. I understood what next steps were and when I would be contacted. They made it easy and painless.
Interview questions [1]
Question 1
Questions varied by assessor. Many were experienced based.
I applied online. The process took 4 weeks. I interviewed at UKG in Feb 2022
Interview
Easy interview. No surprises. They use their own products to push candidates through the interview process.
It's clear after going through the interview process, this company doesn't stand by its DEI claim. You can see what sort of people they hire and it tends to be consistent.