Customer Success Specialist (Rising Stars) applicants have rated the interview process at UKG with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Specialist (Rising Stars) roles take an average of 10 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at UKG overall takes an average of 21 days.
Common stages of the interview process at UKG as a Customer Success Specialist (Rising Stars) according to 10 Glassdoor interviews include:
Phone interview: 27%
Group panel interview: 19%
One on one interview: 14%
Background check: 8%
IQ intelligence test: 8%
Personality test: 8%
Skills test: 5%
Presentation: 5%
Drug test: 5%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 weeks. I interviewed at UKG (Santa Ana, CA) in Jul 2020
Interview
- Meet and greet call with Talent Acquisition Partner. Tina was very helpful on explaining what to look forward to in Ultimate Software and what the interview process will be like.
- Digital Interview with Managers + Skills Mini Game
- The interview process was smooth and there were no issues on the recruiting end of this process.
Interview questions [1]
Question 1
- Tell me about yourself.
- What are your strengths and weaknesses?
- Where do you see yourself in 3-5 years?
- Explain a time where you had an upset client and what you did to turn their experience around.
- Tell me about a time when you overcame a challenge.
I applied online. The process took 3 weeks. I interviewed at UKG (Weston, FL) in Sep 2019
Interview
After applying to a number of positions at Ultimate, I finally got a call back for the Rising Stars-Customer Success Specialist position. I spoke with my Talent Acquisition Partner from the Atlanta office who explained more about the position to me. Typically, there is an online assessment to take but I had actually applied two years prior and passed (wasn't given an offer then) so I got to bypass this part. From here I had a Hireview session where I had to record myself answering various questions. I HATED doing this but I guess I did good enough since I was emailed later for a final interview panel with some of the managers of the team I would be working on. I went in for the interview and they asked me the typical questions. I felt I did ok and emailed my TAP to let her know it went well and she called me back later that night with an offer.
I applied through an employee referral. The process took 1 week. I interviewed at UKG (New York, NY) in May 2018
Interview
Interview process consisted of a phone interview with a recruiting specialist, followed up by an assessment, a Skype interview with the Rising Stars Manager, and then a final panel interview with three Customer Success Managers.
Interview questions [1]
Question 1
Was there a time when you had to tell a customer no? Why and how did you go about this?