I applied online. The process took 3 weeks. I interviewed at UKG (Chicago, IL) in May 2022
Interview
Decent. Easy to talk to. Over the phone was an easy process, personable, average questions I would normally expect. Was initially sent an email for phone interview. Next comes the virtual interview process.
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Other Customer Service Representative (CSR) Interview Reviews for UKG
Easy. There was one phone call with a recruiter and then It was a zoom meeting with one manager and one director. It was about 30 minutes and pretty high level. They seemed busy.
I applied online. The process took 4 weeks. I interviewed at UKG (Atlanta, GA) in May 2024
Interview
fairly easy with general questions. tell us a little about yourself, how would you handle a difficult customer? etc. the manager was super nice and made it less nerve wrecking.
I applied online. I interviewed at UKG (Miami, FL)
Interview
Very straightforward interview with HR, good dialogue. It felt like a productive interview. Nothing out of the ordinary, or hard hitting questions. At the end, I was passed to the hiring manager (or so I was told) who would reach out to set up the next interview once they returned from an out of town meeting.
Customer Service Representative (CSR) applicants have rated the interview process at UKG with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 12 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at UKG overall takes an average of 21 days.
Common stages of the interview process at UKG as a Customer Service Representative (CSR) according to 11 Glassdoor interviews include:
Phone interview: 27%
Group panel interview: 17%
One on one interview: 13%
Skills test: 10%
Presentation: 10%
Background check: 10%
IQ intelligence test: 7%
Other: 3%
Drug test: 3%
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