Supervisor of Customer Service applicants have rated the interview process at US Postal Service with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Supervisor of Customer Service roles take an average of 41 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at US Postal Service overall takes an average of 47 days.
Common stages of the interview process at US Postal Service as a Supervisor of Customer Service according to 5 Glassdoor interviews include:
Skills test: 24%
Group panel interview: 14%
Background check: 14%
Drug test: 14%
Personality test: 14%
Phone interview: 5%
One on one interview: 5%
Other: 5%
Presentation: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at US Postal Service (New York, NY) in Aug 2011
Interview
You are selected based on your test score. You have to complete an application. A complete previous job verification is done. A drug test is done and a background check is done as well. In addition to that you are fingerprinted. Once everything checks out, you are placed in training. Upon successful completing of the training, you are assigned to a station.
Interview questions [1]
Question 1
What would you do in a situation where a customer was unhappy with the services that they received?
I applied online. The process took 4 weeks. I interviewed at US Postal Service (Houston, TX) in Jan 2025
Interview
Very smooth, the interviewer was very personable. The questions were based on everyday scenarios for any station that happens daily. I suggest if you aren’t familiar with the operation and you want to apply for a job at a station that you become very familiar with the operation, manager and staff. Create your ksas based on your knowledge.
Interview questions [1]
Question 1
How to diffuse an irate customer or employee during a difficult time
I applied online. The process took 4 weeks. I interviewed at US Postal Service
Interview
Take battery test then pass the interview panel. They try to ensure your knowledge on Safety and security, Treating employees with dignity and respect, and management of people and employees. Process was long but well worth it
I applied through an employee referral. The process took 6 weeks. I interviewed at US Postal Service
Interview
Was promoted through a past program, ASP. Associate Supervisor Program, which has since been discontinued, was to promote upwardly mobile employees from with in or from outside. Filed application with work experiences using STAR format. Interview was what would youndo in certain situations also using STAR. Thn it was a 16 week ojt and classroom training with advisors rating job and homework. Then if passed placed into temporary assignment until a permenent opening was available to bid on.
Interview questions [1]
Question 1
Why do you thing you would be agood candidate for this job?