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      Customer Service Representative Interview

      Apr 29, 2016
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at USAA (Phoenix, AZ) in Apr 2016

      Interview

      I ended this phone call a little frustrated. The guy who called to interview me was very rude and apprehensive. To the point where I was already thinking if they offer me a job, I will decline because this is not the type of people I want to work with. The process: I had LOTS and lots of skills/work history/ and so much I wanted to go over wth this guy to "sell" myself. The call was prompt and on time, the guy identified from HQ. He asked me to describe my typical work day at my current place now. As I talking about explaining my responsibilities he repeatedly kept "sighing" and taking deep huffs & puffs **while I was talking. He was so rude & unprofessional. I honestly wonder how he even got his job? The whole time he sounded distracted. He kept saying "uh uh hold on uh uh" like he lost his part on his script multiple times. He wasn't acting like he was listening to me. I honestly thought it was a joke. When it came to salary, he said I would start at $34,000 and I said "um okay, that sounds good" he says "why are you hesistating, what's the problem" well I was expecting more than that, but that'll work. "That's more than you make now so I don't see why there'd be an issue". He was so condescending. I will never work here. These are not people I'd want to work for!

      Interview questions [1]

      Question 1

      Describe your typical work day where you work right now?
      Answer question
      1

      Other Customer Service Representative Interview Reviews for USAA

      Customer Service Representative (CSR) Interview

      Oct 1, 2025
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at USAA (San Antonio, TX)

      Interview

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Interview questions [1]

      Question 1

      Situation questions using star method
      Answer question

      Customer Service Representative Interview

      Jul 9, 2025
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at USAA

      Interview

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Interview questions [1]

      Question 1

      Why do you want to work for USAA?
      Answer question
      1

      Customer Service Representative Interview

      Apr 28, 2025
      Anonymous Interview Candidate
      San Antonio, TX
      Declined offer
      Negative experience
      Difficult interview

      Application

      I interviewed at USAA (San Antonio, TX)

      Interview

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Interview questions [1]

      Question 1

      Who was your favorite employer and why
      Answer question