Property Claim Adjuster III applicants have rated the interview process at USAA with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Property Claim Adjuster III roles take an average of 28 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a Property Claim Adjuster III according to 9 Glassdoor interviews include:
Phone interview: 27%
Drug test: 13%
Background check: 13%
Skills test: 10%
IQ intelligence test: 10%
One on one interview: 10%
Group panel interview: 7%
Presentation: 7%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 weeks. I interviewed at USAA
Interview
I started off applying through indeed.com. The next day I received an email stating I was scheduled to take an assessment test (At home on my computer). The assessment test was comprised of mostly "I highly agree; I highly disagree" types of questions, as well as, a computer typing test. The typing test gave you a minute to type as much as you could from the paragraph before you ran out of time; this was to measure accuracy and words per minute (I assume). The next day I received an email saying I passed the test and would be receiving a phone call in 2 days at 11am for a phone interview. They asked me all situational questions from the STAR method and told me exactly what the job was, the benefits, and salary. At the end of the phone interview, she said congrats and that I would be receiving an email with my date for an in-person manager interview. I went in for my interview a few days later and it was with a manager face-to-face and another manager that was listening in on the phone. They asked me pretty much the same questions as the phone interview using the STAR method, and they were very friendly. At the end of my interview, they gave me a tour of the building (i think that is a sign you got the job). I got an email the next day saying I passed the interview and they moved me along to the background check and drug test; this step took the longest - about 10 - 12 days. I passed and got the job.
Interview questions [1]
Question 1
1. Tell me a time where you and your manager disagreed and how did you work it out.
2. Give me a time where you had to multitask many tasks.
3. Give me an example of a time where you went above and beyond for a customer.
4. Why do you want to work for USAA?
5. Tell me a time where something at work didn't go the way you wanted it, how did you adjust?
I applied online. The process took 6 weeks. I interviewed at USAA (Chesapeake, VA) in Apr 2018
Interview
I applied between January & February. I got a call to set up a phone interview in April. I did the phone interview the next week and a face to face interview the next day. The phone interview was very informative. They asked the usual questions and told me what the salary and hours would be. The face to face interview had about 4-5 situational questions as well as the usual interview questions. They also told me in depth what the job would be like and the specifics of what the hours would be for training and post training. By the end of the week I was told I was being offered a conditional offer of employment pending a background check. After the phone interview it was a very quick process.
Interview questions [1]
Question 1
Can you give an example of a time where you had to multitask?
I applied through an employee referral. I interviewed at USAA (Tampa, FL) in Aug 2017
Interview
I've applied to USAA a few times. All other times I wasn't even given an assessment. This past time I was referred by a current employee, applied, got an assessment request about a week later, a phone interview request the next day, and an in person interview request whilst on the phone for the following Monday.
After that I heard nothing. No emails, no calls. I was told the start date and still did not receive an offer or rejection a week out. It was incredibly unprofessional, in my mind.
Interview questions [1]
Question 1
Tell me a time you went above and beyond for a client.
I applied online. I interviewed at USAA (Tampa, FL) in Jul 2017
Interview
I had a phone interview and in-person interview with managers. I was selected for a background and drug screen. I was specifically advised that as long as I cleared the background and drug screen I would get an offer. The background took close to one month. In the end I received a group email, including me and eleven other potential hires, stating that we had all cleared the background check but the upcoming training class we had interviewed for was filled, and if a spot opened up I would be notified, or they would contact me for the next start date. I thought the group email was very unprofessional. I now have access to the other eleven candidates' emails, and obviously, their identities. If you apply, keep looking for another job.