I applied through a recruiter. The process took 1 day. I interviewed at USAA (San Antonio, TX) in Aug 2015
Interview
Phone interview with USAA telecom team for role support USAA contact center. Both team tech lead and manager (3 persons) join the interview. Overall interview process is going smoothly. Asked me about my previous contact center experience and discuss about basic contact center architect, call flow and CTI integration.
Interview questions [1]
Question 1
Discribe Cisco contact center components and how these components work with each other