The process took 5 weeks. I interviewed at USAA (Tampa, FL) in Jan 2016
Interview
I applied online on 12/17/15. I received an email on 12/23 to take assessments. The assessments were for typing and personality. On 1/7 I received an email for a phone interview. The phone interview was scheduled for 1/13. It consisted of about 3 behavioral questions. The majority of it was the recruiter telling me about the position. She invited me to come in for a face to face interview at the end of the call. It was scheduled for 1/18. She also emailed me information to start the background check as well as a drug test. The drug test has to be completed within 3 days of receiving the information. The face to face interview was about 4-5 behavioral questions as well as the manager telling you more about the position. I believe the interview was supposed to be with 2 managers but mine was a one on one because they were short staffed that day. The manager was really nice and made me feel really comfortable. She told me that they would follow up within 10 days. On that same day, I received an email saying I would be a valuable asset to the company but they needed to complete the back ground check as well as the drug test. On 1/28 I received a call with the job offer as well as an email to accept the offer.
Interview questions [1]
Question 1
Tell me about a time a decision didn't go as planned.
I applied online. The process took 4 weeks. I interviewed at USAA (Chesapeake, VA) in Feb 2017
Interview
Applied for the job. Got an email notification to take a test. Two weeks later got a call and did a phone interview. Upbeat, positive phone interview -process seemed hopeful. Set up a face to face meeting at the Chesapeake VA office with the hiring manager. Sadly, after interviewing with the hiring manager, who was not even a portion of how upbeat and as excited as the phone agent-I walked away knowing that -this call center would not be fit for my upbeat personality.
Interview questions [2]
Question 1
Tell me about a time you did something wrong at your last job -what did you do? How did you respond to feedback? Tell me about a time that you handled a difficult call. Why are you applying here for a new career- even though we certify you for a new career-when you have a leadership background and a newly minted college degree, and come from a banking background?
Are you comfortable taking back to back calls? Sitting for long periods? Taking two scheduled 20 minute breaks that are provided to you ? [if you are in the middle of a call, you will need to wrap up that call as others will also be given their breaks at a set time that they wont know when it is....]there is also one 35 minute break, wherein-again-you will be told when to go to break and will have no pre planning for any of the breaks?
I applied online. The process took 2 weeks. I interviewed at USAA
Interview
Was great! The TA was in constant contact with me, which I really appreciated. I applied online and got an phone interview that lead to a in-person. During the interviews I was straight forward with my answers and only elaborated when the interviewer seemed interested in the answer or pressed it. I made sure to wear my best suit because I wanted to look as professional as possible. Everyone I came into contact here was very courteous and nice, even the security guard at the entrance wished me luck. My advice to anyone going through the interview process is just be yourself.
I applied online. The process took 2 months. I interviewed at USAA (San Antonio, TX)
Interview
Did the online assessment. 10 days later was emailed about initial interview by phone with HR. She was super dry and to the point -- that took 20 mins. That same day she scheduled me for a F2F wich took place a week later. F2F was done with someone in person asking question and someone on the phone, listening (from FL.) and taking notes. The interviewer was SUPER nice (even the person on the phone sounded nice) this put me at ease as I was terribly nervous (and I stutter when I'm nervous). Well, I didn't stutter but got confused while answering a question and got a bit flustered. She seemed so empathetic, tho, and so I moved on from that and answered other questions (total of about 5). The F2F lasted 55 mins. I felt good about it when I left...And then had to wait 1 month to the day of the F2F, (which was nerve racking because my background check was done in a week,) for the initial HR person to call me with an offer. That same "dry" HR person was so happy for me, we were laughing and well, it felt great! She was so lovely and helpfull from then on! She delivered that news 2 days before Xmas.....Started training a month after that. Sorry folks, but although the company is great, the job was HORRIBLE, and I left it...But USAA was good to me even after I quit, so -- good experience as a whole!
Interview questions [1]
Question 1
Tell me about a difficult situation with a customer, how did you handle it and what was the outcome?