USAA Property Claims Adjuster interview questions

First, you will have a phone interview with a talent recruiter. The recruiter is very much by the book. They will describe the position, potential salary and benefits. The recruiter will ask you questions about your experience and how might that experience help you in this position. Then the recruiter will ask you Situation, Target, Action, and Result (STAR) questions. After, they will tell you if you will interview with manager at the office you applied for.

The assessment is based on behavior and it looks for the lack of individuality. If you are someone with a strong work ethic and knowledge of the subject and you honestly (without cherry-picking) answer the questions - you will not get selected. If the system rejects you, you are disqualified. This kind of blind system makes me want to switch carriers, since they obviously don’t care about the quality of employees. Extremely disappointed in the company I praised for over a decade. Very outdated employment process.