Applied online, received an email to schedule an interview. Arrived at the Human Resources Building and the whole process took about 2 hours. I was interviewed by two different people. First interviewer asked basic questions about your work experience, how you would handle upset customers, etc. Second interviewer was a supervisor for the call center I would be working at. Simple questions were asked about my prior work experiences in a call center environment. They love it when you ask questions about the work structure, culture and environment. Just be confident, smile and answer every question to the best of your ability.