Candidates applying for Customer Success roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Vertex overall takes an average of 31 days.
Common stages of the interview process at Vertex as a Customer Success according to 1 Glassdoor interviews include:
Phone interview: 100%
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I applied online. The process took 2 weeks. I interviewed at Vertex in Nov 2025
Interview
Saw a post on LinkedIn about a CSM opening so I reached out to the hiring manager. They responded and said HR would get back to me. I then received a denial to my application, I emailed the Hiring manager again and then I got a response from HR to set up an interview. I set up the interview, I thought it went well, took over a week and a half and the hiring manager (who i was emailing already) said that they wanted someone with more experience. We had reviewed my experience through email so it sounds like I was just strung along.
Interview questions [1]
Question 1
I see your job history shows that you werent at a few places for very long, can you tell me more about that?