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      Vertex

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      Customer Success Interview

      Nov 24, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Vertex in Nov 2025

      Interview

      Saw a post on LinkedIn about a CSM opening so I reached out to the hiring manager. They responded and said HR would get back to me. I then received a denial to my application, I emailed the Hiring manager again and then I got a response from HR to set up an interview. I set up the interview, I thought it went well, took over a week and a half and the hiring manager (who i was emailing already) said that they wanted someone with more experience. We had reviewed my experience through email so it sounds like I was just strung along.

      Interview questions [1]

      Question 1

      I see your job history shows that you werent at a few places for very long, can you tell me more about that?
      Answer question
      1

      Vertex interviews FAQs

      • Candidates applying for Customer Success roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Vertex overall takes an average of 31 days.
      • Common stages of the interview process at Vertex as a Customer Success according to 1 Glassdoor interviews include:

        Phone interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Manager(14) ;
        2. Software Test Engineer(12) ;
        3. Software Engineer(10) ;
        4. Account Executive(9) ;
        5. Analyst(9) ;
        6. Intern(7) ;
        7. Tax Processing Specialist(7) ;
        8. Product Manager(6) ;
        9. Inside Sales Representative(5) ;
        10. Software Developer(5) ;
        11. Consultant(4) ;
        12. Lead Software Engineer(4) ;
        13. Marketing(4) ;
        14. Sales(4) ;
        15. Senior Manager(4) .


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    • Jobs at Vertex

      13 jobs in United States
      Principal Strategic Customer Success Account Manager (AI Enabled, High-Touch)
      United States
      ·
      $115K - $149K /yr
      (Employer provided)
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      Enterprise Account Executive-Midwest
      United States
      ·
      $119K - $155K /yr
      (Employer provided)
      View job
      Enterprise Account Executive-Southeast
      United States
      ·
      $119K - $155K /yr
      (Employer provided)
      View job
      Security Program Manager
      United States
      ·
      $115K - $149K /yr
      (Employer provided)
      View job
      Lead Product Manager - AI Solutions
      United States
      ·
      $158K - $205K /yr
      (Employer provided)
      View job
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